Customer support / Decagon
Decagon
AI customer-support agents that work across chat, voice and email from a single platform, sold on a custom quote.
- Best for
- Support teams with high volume that want a managed AI-agent rollout
- Type
- Enterprise support agent
- Price
- Paid, custom quote
- Setup
- Medium
- Free trial
- Check vendor
Pricing
Prices are copied from the vendor's own pages and change often. Confirm before you buy. BotPickr does not set or sell these plans.
| Plan | Price as shown by the vendor |
|---|---|
| Pricing model | Per conversation, or per resolution (a higher rate, charged only when the agent resolves it) |
| Plans | Custom quote; rates not published |
Free trial: Check vendor.
Decagon's own pricing blog describes both models and says customers can choose; there is no public rate card.
Pricing source: https://decagon.ai/blog/pricing-ai-agents
How to set it up
- Talk to Decagon and share your ticket volume and current help desk.
- Agree which topics and actions the agent may handle.
- Pilot on one topic and measure resolution quality.
- Define when and how the agent hands over to humans.
Source: https://decagon.ai/blog/pricing-ai-agents · Listing updated Oct 15, 2026. Pricing changes often; confirm on the official site.
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Sponsor this spotHow Decagon compares
| Tool | Type | Price | Setup | Best for |
|---|---|---|---|---|
| Decagon | Enterprise support agent | Paid, custom quote | Medium | Support teams with high volume that want a managed AI-agent rollout |
| Sierra | Enterprise support agent | Paid, custom quote (outcome-based) | Medium | Large consumer brands that want an agent to resolve issues, not just answer FAQs |
| Fin by Intercom | Hosted agent | Paid per resolution | Medium | Support teams with a help center |
| Gorgias | Helpdesk | Paid | Medium | Shopify stores |
Advanced jobs this bot can help with
Customer support triage with escalation
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