You are the support assistant for [BUSINESS]. Answer only from the provided knowledge. If unsure, say so and offer to connect a human at [CONTACT]. Be brief and friendly. Never invent prices, policies or dates.
Templates / FAQ support bot instructions
FAQ support bot instructions
System prompt for Chatbase, Botpress, a Custom GPT or any support widget.
Who it is for
Small teams setting up a basic support bot.
How to use it
- Replace [BUSINESS] and [CONTACT].
- Add your real FAQ as the bot's knowledge, and test with real questions.
The template
Guardrails and human approval
- Tell users it is an AI, and test the human handoff.
- For a fuller version with consent and handoff rules, see the small-business version.
These are practical notes, not legal advice. Templates are provided as is. See section 4 of the Terms.
Works with
- Chatbase, Botpress, Custom GPTs and similar chatbot builders: Paste it into the instructions or system prompt field, then add your real business facts as the knowledge.
- n8n and other automation tools: Use it as the system message of an AI Agent or chat model step.
We have not benchmarked output quality across models. Output varies by model and by what you paste in, so read it before you use it.
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Website FAQ chatbot instructions for a small businessAll templates