Customer support / Help Scout AI Answers
Help Scout AI Answers
AI agent inside the Help Scout helpdesk that answers customers instantly from your Docs knowledge base and other sources you add, and hands off to your team when someone needs more help.
- Best for
- Small support teams on Help Scout, or choosing a shared inbox, that want an AI first responder billed only when it resolves a question
- Type
- Helpdesk AI agent
- Price
- Paid, $0.75 per resolution (3-month free trial)
- Setup
- Easy
- Free trial
- 3 months of free, unlimited AI Answers resolutions on a new account; 15-day trial of Standard or Plus
Pricing
Prices are copied from the vendor's own pages and change often. Confirm before you buy. BotPickr does not set or sell these plans.
| Plan | Price as shown by the vendor |
|---|---|
| AI Answers | $0.75 per resolution, with an optional monthly spending cap |
| Standard | $25 per user/month |
| Plus | $45 per user/month |
| Pro | $75 per user/month |
| Free plan | 5 users, 1 Inbox, 1 Docs site |
Free trial: 3 months of free, unlimited AI Answers resolutions on a new account; 15-day trial of Standard or Plus.
You pay for a resolution only when a customer gets an AI answer and does not ask for more help; one charge per conversation at most. AI Answers is listed on the Standard, Plus and Pro plans.
Pricing source: https://www.helpscout.com/pricing/
How to set it up
- Start a Help Scout trial and write or import your most common help articles in Docs.
- Turn on AI Answers in your Beacon chat widget and add your website as a source.
- Set a monthly resolution cap so spending is predictable.
- Test common questions and check the handoff to your inbox.
Get free customer support templates by email
Copy-paste prompts and setups for tools like Help Scout AI Answers, plus 3 new bot picks a week.
Source: https://www.helpscout.com/pricing/ · Listing updated Oct 26, 2026. Pricing changes often; confirm on the official site.
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Sponsor this spotHow Help Scout AI Answers compares
| Tool | Type | Price | Setup | Best for |
|---|---|---|---|---|
| Help Scout AI Answers | Helpdesk AI agent | Paid, $0.75 per resolution (3-month free trial) | Easy | Small support teams on Help Scout, or choosing a shared inbox, that want an AI first responder billed only when it resolves a question |
| Nexstair AI | Custom build service | Paid, custom build from $1,249 | Easy | Businesses that would rather pay a team to build their website chatbot than set up a tool themselves |
| ReplyKit | Hosted agent | Paid from $29/mo (7-day free trial) | Easy | Appointment-based small businesses that get leads on WhatsApp |
| VirtualBudz (BudBot) | Hosted assistant | From $100 to $150/mo per store | Easy | Cannabis dispensaries that want an AI budtender on their online menu (founded 2023, Mountain Lakes, NJ) |
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