Customer support / Freshdesk Freddy AI
Freshdesk Freddy AI
Freshdesk helpdesk with Freddy AI Agent, which answers customer emails and chats from your knowledge base, plus an optional Copilot that drafts replies for your team.
- Best for
- Small support teams that want a ticketing helpdesk with an AI agent
- Type
- Helpdesk
- Price
- Paid from $19/agent/mo (billed annually)
- Setup
- Medium
- Free trial
- Yes: 14-day free trial
Pricing
Prices are copied from the vendor's own pages and change often. Confirm before you buy. BotPickr does not set or sell these plans.
| Plan | Price as shown by the vendor |
|---|---|
| Growth | $19/agent/month billed annually |
| Pro | $55/agent/month billed annually |
| Enterprise | $89/agent/month billed annually |
| Freddy AI Agent | First 500 sessions included once per account, then $49 per 100 sessions |
| Freddy AI Copilot | $29/agent/month add-on (Pro and Enterprise) |
Free trial: Yes: 14-day free trial.
You pay per agent seat, and the AI agent is metered by session after the first 500. Monthly billing costs more than the annual prices shown.
Pricing source: https://www.freshworks.com/freshdesk/pricing/
How to set it up
- Read the quick-start on the official site.
- Install it or create a cloud workspace.
- Add your AI model API key and connect your apps.
- Start from one of our templates, test, then turn on schedules.
Get free customer support templates by email
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Source: https://www.freshworks.com/freshdesk/pricing/ · Listing updated Oct 19, 2026. Pricing changes often; confirm on the official site.
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Sponsor this spotHow Freshdesk Freddy AI compares
| Tool | Type | Price | Setup | Best for |
|---|---|---|---|---|
| Freshdesk Freddy AI | Helpdesk | Paid from $19/agent/mo (billed annually) | Medium | Small support teams that want a ticketing helpdesk with an AI agent |
| Gorgias | Helpdesk | Paid | Medium | Shopify stores |
| Zendesk AI agents | Helpdesk | Paid | Medium | Support teams on Zendesk |
| Decagon | Enterprise support agent | Paid, custom quote | Medium | Support teams with high volume that want a managed AI-agent rollout |
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